Refund policy
30-Day Comfort Promise
We want your family to feel confident trying Bunny Bow. You may request a return within 30 days after your order is delivered.
The Bunny Bow Patting Companion may be gently tried during awake, directly supervised soothing time. To qualify for a return, the product must be clean, sanitary, undamaged, and complete with its motor, remote control, charging cable, accessories, and original packaging.
Products that are stained, washed, heavily used, damaged, altered, missing components, or returned in an unsanitary condition may not be eligible for a refund.
A receipt or other proof of purchase is required.
Starting a Return
To request a return, email support@bunnybow.co with:
- Your name and order number
- The reason for your return
- Photos or a short video if the product is damaged, defective, or incorrect
If your return is approved, we will provide return instructions and the correct return address.
Return address: [INSERT YOUR COMPLETE RETURN ADDRESS HERE]
Please do not return an order without receiving authorization first. Items sent to us without an approved return request may not be accepted. Do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.
Return Shipping
For change-of-mind or Comfort Promise returns, the customer is responsible for return shipping. If we provide a prepaid shipping label, its cost may be deducted from the refund.
BunnyBow will cover reasonable return shipping costs when the item arrives damaged or defective, or when we send the wrong product.
Original expedited shipping charges, if any, are non-refundable unless the return results from our error.
We do not charge a restocking fee.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. Contact support@bunnybow.co as soon as possible if the product is damaged, defective, missing components, or different from what you ordered.
Include your order number and clear photos or video of the problem. After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
Do not discard the product or its packaging until we have completed our review.
Non-Returnable Items
We cannot accept returns for:
- Products returned more than 30 days after delivery
- Products that are stained, washed, altered, damaged, or unsanitary
- Products missing the motor, remote, charging cable, accessories, or other original components
- Gift cards
- Products marked as final sale before purchase
These restrictions do not apply when an item arrives defective, damaged, or incorrect, or when applicable law provides additional rights.
Exchanges
The fastest way to receive another character or color is to request a return for the original item and place a new order after the return is approved.
If your order arrived damaged, defective, or incorrect, contact us before placing another order.
Order Cancellations
Contact support@bunnybow.co as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or has shipped.
If we cannot ship your order within the promised timeframe, we will notify you and provide the options required by applicable law, which may include agreeing to the delay or canceling for a refund.
Refunds
We will inspect your approved return after it arrives. If accepted, the refund will be issued to your original payment method within 5–10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, contact support@bunnybow.co.
Contact Us
For return or refund questions, contact:
BunnyBow Customer Care
Email: support@bunnybow.co
Website: bunnybow.co